Online casinos

Law & More advises consumers who encounter legal problems during or after participating in (online) games of chance. In practice, winning money in a casino is often easier than receiving the amounts won. Many players find out that casinos do not always pay out quickly and sometimes do not. These delays can be frustrating and raise questions about your rights and the steps you can take. In this blog, we explain your rights as a consumer and how we can assist you in this process.


Why do casinos not pay out winnings or pay out winnings late?

There are several reasons why casinos may be reluctant to pay out winnings, for example:

  1. Verification processes: Many casinos carry out extensive verification processes to prevent fraud and money laundering in doing so, they invoke the Money Laundering and Terrorist Financing Act (Wwft). This can cause delays.
  2. Conditions and wagering requirements: Some casinos have complex conditions and wagering requirements that must be met before a payout can take place.
  3. Contractual Disputes: Disputes may arise about interpreting the terms under which profits were made. These disputes can lead to delays and often require legal intervention to resolve.

Your rights as a player/consumer

As a player, you have rights, and it is essential to know that you are not powerless when a casino refuses or delays paying out. Here are some steps you can take:

  1. Collect evidence: Keep all communications, screenshots of your winnings, and other relevant documentation that can support your claim.
  2. Submit Complaint: File a formal complaint with the casino. Most reputable casinos have a complaint procedure. We can assist you in filing a complaint against the casino.
  3. Regulation and supervision: Many casinos are regulated by specific gambling authorities. This can vary depending on the casino’s location and the jurisdiction in which it operates. We can assist you in filing a formal complaint with the relevant gambling authority.

How Our Law Firm Can Help You

Our law firm has the expertise to support you and stand up for your rights against (online) casinos:

  1. Legal Advice: We provide expert advice on your rights and the best steps you can take to get your money back. Our advice is based on a thorough knowledge of the Gambling Act and other relevant laws and regulations.
  2. Negotiations: We can negotiate with the casino on your behalf. We aim to solve without the need for lengthy legal proceedings.
  3. Dispute resolution: if the casino refuses to pay, we can take legal action. This can range from filing a complaint with the appropriate gambling authority to initiating legal proceedings. Our approach is based on in-depth knowledge of contract law and consumer protection.
  4. Contractual Analysis: We analyze the casino’s terms and conditions to determine whether there is a breach of contract or unreasonable terms. This can help strengthen your position and ensure that your rights are protected. Our analysis includes a legal review of the terms and conditions against national and international law.
  5. International Aspects: Many online casinos operate internationally. We have experience with cross-border legal issues and can help you regardless of where the casino is based.


While winning money at a casino is exciting, receiving your winnings can sometimes be problematic. Casinos can have slow payouts or even refusals, often under the guise of complicated conditions and verification processes. However, this is just one of the many legal issues that can arise when participating in gambling. Law & More can also assist you with other legal problems with (online) casinos. It is essential to know your rights and act appropriately if you find yourself in such a situation.

Have you experienced legal problems during or after participating in (online) casinos or games of chance? Are you looking for more information about your rights and possible legal action? Then do not hesitate to contact Law & More lawyers.

Our experienced lawyers have extensive knowledge and experience in gaming law and are ready to provide you with expert advice. Whether it is problems with payouts, unclear terms and conditions, or other legal disputes, we will be happy to help.

At Law & More, we understand how complex and frustrating legal problems with (online) casinos can be. We offer expert legal advice and can assist you throughout the process, from negotiations to taking legal action. We offer you personal and committed support. Do you have any questions or would you like direct advice? If so, please get in touch with us.

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